Customer Service
info@theaterlift.com
About our White Glove Service
TheaterLift.com offers Free White Glove Delivery of our TV Lift Cabinets within the Continental United States. We are very proud of this service and we want to make it the best possible experience for you. Here are some details:
- You will be contacted by our White Glove Delivery Service once your cabinet is picked up at our warehouse.
- The White Glove Delivery team will uncrate your TV Lift cabinet, place it wherever you like in your home.
- Please make sure your location of choice is accessible and that your cabinet will fit in stairs and doorways leading to the location.
- Components (Cable boxes, satellite boxes and DVD players) and cables are the homeowner’s responsibility.
- TV Installation is available at a fee. Visit our TV Install page for more details.
- The Delivery team will ask you sign off on the installation
- The Delivery team will haul away any packing material at no additional charge.
- Delivery team will not remove TV from wall or uninstall TV from entertainment unit
- Your TV will be delivered by two handlers.
- Call 866-703-8270 for inquiries regarding shipping or installation
Please note: Someone over the age of 18 must be present to sign off on the delivery.
Shipping Damage at time of home delivery
We cannot be responsible for the cost of repair or replacement of unreported damage if its not notated on the White Glover Services documentation. You are responsible for inspecting your cabinet upon delivery and noting any damage. Repairs are normally handled in your home by one of our national network of furniture repair experts. Please note there is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. TheaterLift.com is not responsible for defects or damage after the white glove service has been completed and you have accepted delivery.
Order Cancellation & Restocking Fees
Obviously our TV Lift Cabinets are large items, so there significant expense involved in their White Glover delivery. Once you place an order with TheaterLift.com its is normally picked up by our White Glove service within 12-24 hours. If you cancel your order while the cabinet has yet to be shipped there will be no restockig fee or shipping charges. Once the TV Lift Cabinet has been shipped there is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage, and the customer is responsible for all shipping costs tied to the return of the cabinet.
More info:
- In some cases a custom, special order item may be non-returnable and/or non-cancelable.
- Any items that are returned without a return authorization will be charged 50% restocking fee.
- Returns/Exchanges received 30 days after we have issue you a return authorization will incur a 50% restocking fee
Return/Exchange Policy
- There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.
- Any items that are returned without a return authorization will be charged 50% restocking fee.
- Returns/Exchanges received 30 days after we have issue you a return authorization will incur a 50% restocking fee
- Theaterlift.com can provide color samples for all of our products upon request. If you require a true color match, please request a color sample prior to placing your order. Color matching is not a condition that qualifies for a return under this return policy. No warranty for color matching is expressed or implied.
- Please inspect your cabinet immediately upon receipt for shipping damages. If your cabinet is delivered by TheaterLift.com, the White Glove service will inspect the it with you. Once you have inspected the cabinet and accepted delivery from the White Glove service, we cannot take responsibility for shipping damages.
- You must call us for a Return Authorization number (RA#) by calling toll free our Customer Service at 866-703-8270. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused.
- Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.
- ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY THEATERLIFT.COM. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
If you have any further questions regarding shipping or returns, please call us at 866-703-8270
Applicable Law
The TheaterLift.com website is run and controlled by Media Supply, Inc. in the Commonwealth of Pennsylvania, USA. As such the laws of the Commonwealth of Pennsylvania will govern these terms & conditions. Theaterlift.com reservers the right to make changes to the site and the disclaimers, terms and conditions at any time.
Caring for your TheaterLift cabinet
Yes, it's all real wood.
Your Touchstone TheaterLift cabinet is made of real wood, not particle board. The wood, veneers and finishes have the character of real wood, including natural markings and color. This gives each cabinet its own character. Using real wood can also subject your cabinet to changes in humidity, where dry air may cause the wood loose moisture. This can affect the way a cabinet door may line up if used in extreme dry humidity.
Drawers & Doors
Humid weather may cause real wood furniture to absorb extra moisture, causing a door or drawers to be difficult to open or close. Your cabinet is high quality, but sticking may occur during periods of high humidity. When the air returns to normal, this sticking will resolve itself.
The Effects of Light on Wood
Long term exposure of your wood cabinet may cause damage, including fading. Please avoid leaving your wood cabinet or other wood furniture in direct sunlight, and use window treatments or glass filters to protect the cabinet from the sun’s rays.
Caring for your Cabinet
- Dusting your cabinet removes particles that can damage the surface. Dust with a clean, soft, lint-free cloth. Do not dust with paper towels, sponges or dish cloths. Dampen your cloth before dusting to reduce scratches and static, which will attract more dust. Don’t leave any moisture on the cabinet surface.
- Furniture cleaner or polish should be used every three months, or as needed. Always test a small area first to make sure the finish will not be damaged by your polish or cleaner.
- Always wipe with the grain of the wood.
- Avoid rubbing to hard, as it can cause uneven shine.
- Avoid polishes or cleaners with silicone, as it can soften your finish.
- Do not use wax on your cabinet. The finish on the cabinet will not benefit from wax and it will just build up on the surface, making it hazy.
Easy to use installation parts!Every Theater Lift Cabinet comes with a comprehensive installation parts kit to keep assembly with your TV simple. |  |
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